This article is intended to provide an overview of our Provider-Patient Connection Feature.
Patients and providers must be connected before they are able to view each other's account, schedule a session, or message each other in our platform.
Admin User types can use our Patient-Provider Connection tool to manually add a connection between specific patient and provider accounts.
To Connect a Patient and Provider Account as an Admin:
- Log into your admin account
- Click "User Management" on the lefthand menu
- Click "Add Provider-Patient Connection"
- Search for the intended patient account by name or email and select them from the resulting list of accounts
- Search for the provider that they should be connected to and select them
- Click "Add Connection"
This will allow the patient and provider to locate each other and interact through their Hatch portals.
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