Jonathan Richards

This article is intended to show providers how to enable or disable SMS/Text and Email notifications for patient replies to open chat cases.    How to enable or disable notifications for patient re...

This article is intended to explain how to access closed chat transcripts for your organization as a Manager user type. Please note, you will need a Manager user account created by the Hatch team b...

Admin have the ability to select an available time slot from a provider's calendar and schedule a session for that provider. This workflow will be updated on 12/5/23 to use our updated scheduling f...

Hatch accounts automatically logout after a period of 15 minutes by default. Admin and Provider user types can prevent their account from automatically logging out at all in their account settings....

This article is intended to provide an overview of our Provider-Patient Connection Feature.  Patients and providers must be connected before they are able to view each other's account, schedule a s...

4:21 PM Eastern Time - Twilio is reporting that SMS/MMS delivering successfully to Verizon and AT&T numbers. They are continuing to monitor to ensure full recovery. 3:30 PM Eastern Time - Twilio, o...

There is a known audio issue affecting the Google Chrome browser on some Android Phones that causes the audio to play through your phone’s ear speaker instead of the speaker phone. This can cause t...

This functionality is only available for Manager and Clinical Admin user types. It will allow an entire list of users in an organization or sub-organization to be downloaded as a CSV file. Click "...

When running into issues with a video session or if you have trouble logging in, check to make sure you are in one of our recommended browsers. We recommend either using Google Chrome , Firefox  ...

This article is intended to show common troubleshooting steps for the issue where a video session attendee is able to be seen and heard but can't see or hear another participant. This issue happens...