Jonathan Richards
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Activity overview
Latest activity by Jonathan Richards-
Jonathan Richards created an article,
Background Blur
We are excited to introduce Background Blur, our newest feature within the video session. This feature is only supported in the Google Chrome and Microsoft Edge browsers. To Activate Background Blu...
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Jonathan Richards created an article,
Provider SMS and Email Notification Settings for Patient Replies to Chat Cases
This article is intended to show providers how to enable or disable SMS/Text and Email notifications for patient replies to open chat cases. How to enable or disable notifications for patient re...
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Jonathan Richards created an article,
Accessing Closed Chat Transcripts as a Manager
This article is intended to explain how to access closed chat transcripts for your organization as a Manager user type. Please note, you will need a Manager user account created by the Hatch team b...
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Jonathan Richards created an article,
Business Hours Feature Overview
Our Business Hours Feature allows organizations to configure the time ranges that Chat and On-Demand are available to the public. Manager accounts can configure business hours for their organizatio...
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Jonathan Richards created an article,
Scheduling a Session from an Available Time Slot as an Admin
Admin have the ability to select an available time slot from a provider's calendar and schedule a session for that provider. This workflow will be updated on 12/5/23 to use our updated scheduling f...
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Jonathan Richards created an article,
Disable Auto-Logout
Hatch accounts automatically logout after a period of 15 minutes by default. Admin and Provider user types can prevent their account from automatically logging out at all in their account settings....
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Jonathan Richards created an article,
Connecting Patient and Provider Accounts as an Admin
This article is intended to provide an overview of our Provider-Patient Connection Feature. Patients and providers must be connected before they are able to view each other's account, schedule a s...
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Jonathan Richards created an article,
RESOLVED - 9/28/23 - Potential SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US
4:21 PM Eastern Time - Twilio is reporting that SMS/MMS delivering successfully to Verizon and AT&T numbers. They are continuing to monitor to ensure full recovery. 3:30 PM Eastern Time - Twilio, o...
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Jonathan Richards created an article,
On Android 12 and 13, Chrome requires using the "Media Volume" to adjust the volume instead of the phone's volume slider.
There is a known audio issue affecting the Google Chrome browser on some Android Phones that causes the audio to play through your phone’s ear speaker instead of the speaker phone. This can cause t...
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Jonathan Richards created an article,
Downloading a list of users
This functionality is only available for Manager and Clinical Admin user types. It will allow you to download a list of all users in your organization. Log into your manager account Click "User Ma...