Accessing Closed Chat Transcripts as a Manager

This article is intended to explain how to access closed chat transcripts for your organization as a Manager user type. Please note, you will need a Manager user account created by the Hatch team before you can access your organization's chats. If you need access please reach out to your Hatch representative, or support@hatchcare.com

To Access Chat Transcripts for your Organization

1. Log in to the Hatch platform using your manager account
2. Click "Sessions List" on the lefthand menu
   
   
   
3. Click "Chat Queue" on the top navigation bar
   
   
   
4. Click "Closed Cases"
   
   
   
5. To view a specific chat conversation, click "View Chat Case"
   
   
   

This will open up that specific chat conversation, including patient and provider chats, patient case information and any recommendations made during the chat visit: