This article is intended to provide useful information when submitting to the Hatch support team. Our support team asks that you refrain from including Protected Health Information (PHI) within your submitted tickets.
If the issue pertains to an appointment:
* MRN
* The date and time of the appointment
* The provider's information, such as email address, MRN, or full name.
* Screenshots with redacted PHI. Please include the full page with the URL visible.
If the issue pertains to SSO (Single Sign-On):
* Expected Unique ID
* The date and time of the SSO attempt
* Screenshots with redacted PHI. Please include the full page with the URL visible.
If the issue is undefined:
* Please provide a step-by-step process at how you arrived at the issue.
* Screenshots for each step are also helpful.
* Information on the users related to the issue, including user type, MRN, email address, etc.
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