Todd Daugherty

This article contains information on the HatchAccess Reporting Dashboard that is available for employees within your Core organization. Using this dashboard, you and your team will be able to view ...

This article provides you with the necessary steps to having a successful telehealth appointment.    Step 1. Make sure you are using Chrome, Safari, Firefox, or Edge. If you do not have one of the ...

Installing the Chrome Extension and VisuWell PC App   This is only available for Windows computers. Both the browser extension and PC application included in this article are required for far-end...

  UPDATED 9/5/23 - The issue has been resolved.   According to reports, the sending and receiving of SMS messages through the mobile carrier AT&T have been experiencing issues.    This issue is unr...

This article is designed as a guide for adding new individual users to your organization.  New users can be added to your organization through two methods: Manually adding individual users Batch u...

Batch upload is only available to Manager and Organization Admin user types. Attached to the bottom of this article is a template with examples included that you may use.   Batch Upload Parameters ...

Reported 4/18/23; 1:15p EST   Our development team has found that automated email notifications are not being delivered. Our team is treating this as an urgent priority and we will provide updates ...

Reported 12:20p EST   Our team is investigating an incident related to the "forgot password" functionality on the login page. We will provide updates as our team makes developments on this issue.

This article is meant to provide an explanation for the Resend Feature. This feature is located within the video visit user interface and is available for providers and admin user types.   With the...

Known Issue - 1/12/23 There is a known issue with audio failure in telehealth appointments relating to iPhone 14 Pro and iPhone 14 Pro Max users. This issue only applies to those users on updates 1...