This article provides you with the necessary steps to having a successful telehealth appointment.
Step 1. Make sure you are using Chrome, Safari, Firefox, or Edge.
If you do not have one of the above approved browsers, use the following links:
For more information on approved browsers and devices, refer to our article on Compatible Mobile Devices, Operating Systems, and Browsers.
Step 2. Make Sure You have Access to Your Email Inbox and/or SMS Messages.
You will receive a link to join your appointment via email and/or SMS message. If you do not see an invite to join your appointment in your email inbox, check your spam folder.
Step 3. Check your Internet Speed.
We recommend download/upload speeds of at least 3Mbps. We also recommend a ping rate of 25 or less. Check your internet speed here.
Step 4. Check your Device for any Software Update, and Close Other Apps/Programs that could Interfere with Your Appointment.
Please check that your device is operating on its most recent software update, and close any other apps or programs that may have access to your device's camera, microphone, or speakers. This will ensure that you will not experience any undesired interruptions during your appointment.
Step 5. Check In to your Appointment.
Depending on how your healthcare organization operates, you will receive a link to join your appointment either 1 hour prior to your scheduled start time, 15 minutes prior to your scheduled start time, or immediately at the scheduled start time of your appointment. Please make sure you are monitoring your email inbox and/or SMS messages, and click the link when you are ready to join.
Step 6. Upon Clicking Your Link, Allow Camera and Mic Access.
Before joining the appointment, make sure that your device and browser will allow camera and microphone access. You can find more information on how to allow camera and microphone access in our Patient Tip Sheet.
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