Hatch accounts automatically logout after a period of 15 minutes by default. Admin and Provider user types can prevent their account from automatically logging out at all in their account settings.
User types that have access to this feature include:
- Administrator
- Clinical Admin
- Clinical Facilitator
- Facilitator
- Facility
- Manager
- Organization Admin
- Provider
- Scheduler
- Scheduling Facilitator
*Note that not all user types will apply to your organization.
To disable auto-logout:
- Log into the provider or admin account that would like to disable auto-logout
- Click the cog icon
next to your name on the top left, or on the top right menu, to view account settings.
- On the Main Settings Tab, scroll down and locate "Auto-Logout Settings"
- Click the option for "No Auto-Logout"
- Click "Save" on the top right
This setting will keep your account logged in whether or not you are active on our site. You can change this setting back to automatically logout after 15 minutes of inactivity by following the same steps listed above and clicking the option "15 Minute Auto-Logout".
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