Todd Daugherty

This article is meant to provide an explanation for the Resend Feature. This feature is located within the video visit user interface and is available for providers and admin user types.   With the...

Known Issue - 1/12/23 There is a known issue with audio failure in telehealth appointments relating to iPhone 14 Pro and iPhone 14 Pro Max users. This issue only applies to those users on updates 1...

11/15/22 The solution is in place and ready for our upcoming release in late November.  --- 11/7/22 at 3:00p EST: We are currently working on an issue that relates to the automatic minimization of ...

Update 11/2/22 (5:58p EDT): Our platform is now functioning as intended. We were experiencing some delays with pages loading, and in some cases, loading timeouts were occurring. Our team has recogn...

11/1/22 - UPDATED - Our SMS notification provider, Twilio, has reported improved functionality around on-time SMS notifications. If you are still encountering delays within your SMS notifications, ...

This article is intended to provide useful information when submitting to the Hatch support team. Our support team asks that you refrain from including Protected Health Information (PHI) within you...

Below are the steps listed for allowing Camera and microphone function on Android.  Click the three dots button (top right) and find the settings tab in the dropdown menu. Next locate "site se...

This article focuses on information regarding notifications that are sent to users through Hatch. Once on the platform, patient users will receive two notifications when a prospective client is att...

Settings > Main. Locate Notification Email Alerts. Make sure All Notifications is checked. Update to save the changes. If you still aren't receiving email notifications after checking these setti...

Go to Manage Schedule > Schedule > Available Time. A window will appear allowing you to select your availability. You can also decide to set repeat available times by checking Repeat and selecting ...