Justin Hoffman

2:43 PM ET: Issue RESOLVED. At 2:43 pm ET, our team was able to deploy an update to our production environment, thus resolving this issue. We are still actively monitoring the platform, and all fun...

Attached is an example telehealth informed consent which you can review and revise according to your organizations needs and counsel. 

Status: Performance restored - Resolved The root cause of the issue was identified and mitigation implemented to prevent the issue from recurring. 3/14/23 8:10pm ET Performance is back to normal. W...

11/21 We have made updates and enhancements to the handling of certain processes and they have shown a clear improvement in performance. We will continue to monitor closely. 11/16 5am ET We perform...

If you are having trouble getting the camera and microphone to work on your iPhone or iPad, please do the following (This will exclude iPhone Generation 5 or older, and iPad 4 or older):   For Safa...

This article explains how to add your phone number for SMS/Text notifications on your account. Please Note, the SMS/Text notification feature has to be turned on for your organization in order for ...

When a provider creates their public profile/directory entry for your organization's directory, they will have to be approved by an admin in order to be listed. This article explains Profile Req...

If the On-demand feature is active for an org: The "Meet With A Provider Now" button will be visible to Patients in their portal  When patients click it, they will be presented with a couple of qu...

This article contains a list of features that can be turned off or on by the Hatch team. These features allow you to customize your organization portal and video session page to best fit your needs...

Audio issues are most commonly due to a participant in the video meeting having internet connectivity or device issues. Here are some common audio issues and how to troubleshoot them Are you hearin...