
Justin Hoffman
- Total activity 15
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 5
Activity overview
Latest activity by Justin Hoffman-
Justin Hoffman created an article,
Informed Consent Example
Attached is an example telehealth informed consent which you can review and revise according to your organizations needs and counsel.
-
Justin Hoffman created an article,
Slow load times and issues with search
Status: Performance restored - Resolved The root cause of the issue was identified and mitigation implemented to prevent the issue from recurring. 3/14/23 8:10pm ET Performance is back to normal. W...
-
Justin Hoffman created an article,
11/21/22 - RESOLVED - Intermittent performance issues
11/21 We have made updates and enhancements to the handling of certain processes and they have shown a clear improvement in performance. We will continue to monitor closely. 11/16 5am ET We perform...
-
Justin Hoffman created an article,
Allowing Microphone and Camera Access for iPhone and iPad
If you are having trouble getting the camera and microphone to work on your iPhone or iPad, please do the following (This will exclude iPhone Generation 5 or older, and iPad 4 or older): For Safa...
-
Justin Hoffman created an article,
Adding Your Phone Number for SMS/Text Notifications
This article explains how to add your phone number for SMS/Text notifications on your account. Please Note, the SMS/Text notification feature has to be turned on for your organization in order for ...
-
Justin Hoffman created an article,
Approving Provider Directory Entries and Requirements for Listing
When a provider creates their public profile/directory entry for your organization's directory, they will have to be approved by an admin in order to be listed. This article explains Profile Req...
-
Justin Hoffman created an article,
On-Demand Functionality Details
If the On-demand feature is active for an org: The "Meet With A Provider Now" button will be visible to Patients in their portal When patients click it, they will be presented with a couple of qu...
-
Justin Hoffman created an article,
Organization Features that can be Toggled On by the Hatch Team
This article contains a list of features that can be turned off or on by the Hatch team. These features allow you to customize your organization portal and video session page to best fit your needs...
-
Justin Hoffman created an article,
Audio Issues
Audio issues are most commonly due to a participant in the video meeting having internet connectivity or device issues. Here are some common audio issues and how to troubleshoot them Are you hearin...
-
Justin Hoffman created an article,
IT/Network Information for Video Solution Setup
Hosts to be Whitelisted IP Host Ports Notes Hatch TURN/STUN Servers 18.218.67.230 turn1.visuwell.io, turn2.visuwell.io, turn3.visuwell.io, turn.hatchcare.com 443 TCP, 347...