Jonathan Richards

This release was delayed. It is now live in production as of 12/22/22.The following release notes cover the most recent changes over the last 15 days. Features Private Chat messagesHatch has updat...

General Help Center Articles: Patient Tip Sheet Compatible Operating Systems and Browsers Audio Issues Video Session Overview   Video Session The patient didn’t receive or can’t find the link to ...

Advanced Settings allows you to change your Camera and Microphone Input and Audio Output while in the session. You can also adjust your bandwidth mode from this panel based on your network strength...

Invite allows a provider or admin user types to invite someone to the video visit with a direct link, Text/SMS, or Email. This is commonly used for Meet Now visits, or as a backup to send a link fo...

The Main Menu feature can be accessed in the Pre-session Lobby, or in the live video visit. To access this feature, click the three stacked lines at the top of the lefthand menu.   Please note tha...

The Attendees panel shows a list of users who have joined the session and whether or not they are active or have disconnected. It also contains the session information including date, time, provide...

This option is located in the top left corner of the video feed and will open the video feed in a smaller window over your browser window. This will allow you to view the video feed while using ...

You will be able to chat with everyone who is active in the video visit from the Chat tab. You can use the chat function on the Pre-session Lobby or after joining. If your organization has Private...

Private Chat allows session attendees to send a private message in a group session. This is designed to help provider and admin user types manage attendees in group sessions. This feature must be e...

This article contains answers to Frequently Asked Questions about Hatch IAM and SSO. It covers General Questions, Deprovisioning Questions, and User Account Authorization Within the Platform Questi...