Jonathan Richards

This article gives an overview of our optional Dial In feature. This feature is off by default, and must be enabled for your organization by Hatch.  With this feature enabled, attendees will now ha...

Known Issue When joining a video session on Firefox on an Android 13 mobile device sharing access to camera and microphone in the session does not successfully cause the audio and video to connect....

This article is intended to show how to join a video session through the "Join a Session" option in the portal log in page with the meeting ID from the video session. Create a Meet Now session or ...

This article gives an overview of our optional Auto Admit feature. This feature is off by default, and must be enabled for your organization by Hatch.  With this feature enabled, patients will rece...

This article is intended to explain how to avoid potential microphone and camera permissions and accessibility issues related to an email application's web-view. When opening a session link on a mo...

12/8/22 - 2:02 pm ET Performance issues resolved.   12/8/22 - 1:45 pm ET We first noticed sporadic, unusually long load times and 502 errors while logging into the platform and using the search fun...

This release was delayed. It is now live in production as of 12/22/22.The following release notes cover the most recent changes over the last 15 days. Features Private Chat messagesHatch has updat...

The Dial Out function is only visible to the user types: providers, admins, scheduling facilitators, and schedulers. This is most commonly used to call an interpreter for translation services du...

This article lists the most common mobile devices that are still supported by the latest Android and iOS update. Outdated mobile or desktop devices, browsers and operating systems can cause issues ...

Video Visit Prep & Troubleshooting Tips Please review this document to prepare for your visit and understand common trouble shooting tips.If you are still having issues, please call your doctor’s o...