Jonathan Richards

When running into issues with a video session or if you have trouble logging in, check to make sure you are in one of our recommended browsers. We recommend either using Google Chrome , Firefox  ...

This article is intended to show common troubleshooting steps for the issue where a video session attendee is able to be seen and heard but can't see or hear another participant. This issue happens...

This article explains how to run session reports on past session activity as an Organization Admin or Manager user type. The Report dashboard shows session activity up to the previous day. This art...

This article gives an overview of our optional Dial In feature. This feature is off by default, and must be enabled for your organization by Hatch.  With this feature enabled, attendees will now ha...

Known Issue When joining a video session on Firefox on an Android 13 mobile device sharing access to camera and microphone in the session does not successfully cause the audio and video to connect....

This article is intended to show how to join a video session through the "Join a Session" option in the portal log in page with the meeting ID from the video session. Create a Meet Now session or ...

This article gives an overview of our optional Auto Admit feature. This feature is off by default, and must be enabled for your organization by Hatch.  With this feature enabled, patients will rece...

This article is intended to explain how to avoid potential microphone and camera permissions and accessibility issues related to an email application's web-view. When opening a session link on a mo...

12/8/22 - 2:02 pm ET Performance issues resolved.   12/8/22 - 1:45 pm ET We first noticed sporadic, unusually long load times and 502 errors while logging into the platform and using the search fun...

This release was delayed. It is now live in production as of 12/22/22.The following release notes cover the most recent changes over the last 15 days. Features Private Chat messagesHatch has updat...