Jonathan Richards

This functionality is only available for Manager and Clinical Admin user types. It will allow you to download a list of all users in your organization. Log into your manager account Click "User Ma...

We are excited to introduce Background Blur, our newest feature within the video session. This feature is only supported in the Google Chrome and Microsoft Edge browsers. To Activate Background Blu...

This article is intended to give a general overview of the updated Hatch video session and available features.  Index: Lobby Page Lobby Features Live Video Session Live Video Session Features Lob...

This article is intended to show providers how to enable or disable SMS/Text and Email notifications for patient replies to open chat cases.    How to enable or disable notifications for patient re...

This article is intended to explain how to access closed chat transcripts for your organization as a Manager user type. Please note, you will need a Manager user account created by the Hatch team b...

Our Business Hours Feature allows organizations to configure the time ranges that Chat and On-Demand are available to the public. Manager accounts can configure business hours for their organizatio...

Video Visit Prep & Troubleshooting Tips Please review this document to prepare for your visit and understand common trouble shooting tips.If you are still having issues, please call your doctor’s o...

This article lists the most common mobile devices that are still supported by the latest Android and iOS update. Outdated mobile or desktop devices, browsers and operating systems can cause issues ...

Admin have the ability to select an available time slot from a provider's calendar and schedule a session for that provider. This workflow will be updated on 12/5/23 to use our updated scheduling f...

Hatch accounts automatically logout after a period of 15 minutes by default. Admin and Provider user types can prevent their account from automatically logging out at all in their account settings....